If there are any questions or issues, please be free to let me know. Check if there are any errors in application log on Exchange 2016 and post them to us If that, post errors to us for troubleshooting: Test-ActiveSyncConnectivity -ClientAccessServer ĥ. Run the following command on Exchange server to check if there are any errors. Make ActiveSync service is running on ExchangeĤ. Find other Android device which is not Samsung to check if the issue was casued by Samsumgģ. Update the OS of SamSungs to the latestĢ. To this issue, we will provide some steps for troubleshoot it:ġ. WeĪre currently running Exchange 2016 CU2 so we are going to try CU3 tonight but I just thought I'd take a stab and throw this issue out there to see if anyone else has experienced it. I would have liked to try a non-Samsung Android device to see if the problem was affecting only Samsung devices but unfortunately, the only Android phones I have access to are Samsungs. We also confirmed that the account worked just fine when checking it via the MicrosoftĪt this point, I'm not sure what the problem could be. If we took one of those accounts and set it up on an iOS device, it synced right up. Settings." with a spinning circle and it never budged from there. We tried wiping the account on the phone and recreating it but after entering all of the information, we got stopped at "Checking incoming server Access from Outlook and OWA was unaffected. Sync their account from their Samsung Android phones. After updating their passwords, they could no longer That day, a couple of people needed to change their expired passwords. Everything has been working great until last Friday. We have had Exchange 2016 on-prem running for about 3 or 4 months now.
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